These Terms of Use outline the rules governing your individual use of our website, software and services, including our artificial intelligence assistant known as "Oli". By accessing and engaging with Oli or using our services on any channel including the website or social media channels of Oli Labs or any client of Oli Labs, you agree to comply with these terms. Please read them carefully to understand your rights and obligations when using our platform.
Effective: December 1, 2025
Thank you for using Oli!
These End User Terms of Use ("Terms") apply to your use of our artificial intelligence assistant known as "Oli" and any associated software applications and websites (collectively, the "Services"), which are deployed on Oli Labs' website at www.olilabs.com or on the websites, mobile applications, messaging platforms (such as WhatsApp), social media channels, or other digital properties of our business customers ("Customer Channels"). These Terms form an agreement between you and Oli Labs, Inc. ("Oli Labs," "we," "us," or "our"), a Florida corporation.
Important: These Terms include important provisions for resolving disputes through arbitration. By using our Services, you agree to these Terms, which incorporate our Privacy Policy by reference.
These Terms apply to end users who interact with Oli—whether on our website or through our customers' channels.
If you are a business customer subscribing to Oli for your organization, separate Terms of Service govern your subscription and use of our Services. Those terms are available at https://www.olilabs.ai/legal/terms-of-service.
By using our Services, which use an automated AI chatbot, you consent to and acknowledge:
Oli Labs is an AI-powered sales assistant company. We provide intelligent chat and messaging solutions that help businesses qualify leads, answer questions, and nurture customer relationships. For more information about Oli Labs, please visit www.olilabs.com.
You must be at least 13 years old or the minimum age required in your country to consent to use the Services. If you are under 18, you must have your parent or legal guardian's permission to use the Services.
Our Services may not be available in all countries or regions. By using our Services, you represent that your use is lawful in your jurisdiction.
Subject to your compliance with these Terms, you may access and use our Services to:
In using our Services, you must comply with all applicable laws and any other documentation, guidelines, or policies we make available to you.
You may not use our Services for any illegal, harmful, or abusive activity. For example, you may not:
(a) Use our Services in a way that infringes, misappropriates, or violates anyone's rights.
(b) Modify, copy, lease, sell, or distribute any of our Services.
(c) Attempt to or assist anyone to reverse engineer, decompile, or discover the source code or underlying components of our Services, including our models, algorithms, or systems (except to the extent this restriction is prohibited by applicable law).
(d) Automatically or programmatically extract data or Output (defined below) from our Services.
(e) Represent that Output was human-generated when it was not.
(f) Interfere with or disrupt our Services, including circumventing any rate limits or restrictions or bypassing any protective measures or safety mitigations we put on our Services.
(g) Use Output to develop competing AI models or services.
(h) Impersonate any person or entity, or falsely state or otherwise misrepresent your affiliation with a person or entity.
(i) Use our Services to send spam, phishing attempts, or other fraudulent communications.
(j) Upload or transmit viruses, malware, or any other malicious code.
(k) Attempt to gain unauthorized access to our systems or networks.
Our Services may allow you to download software, such as mobile applications, which may update automatically to ensure you're using the latest version. Our software may include open source software that is governed by its own licenses that we've made available to you.
Our Services may include third party software, products, or services ("Third Party Services"), and some parts of our Services may include output from those services ("Third Party Output"). Third Party Services and Third Party Output are subject to their own terms, and we are not responsible for them.
3.5 Marketing Communications
When you use our Services on our website or provide your contact information directly to us or through Oli, you consent and opt-in to be contacted by Oli Labs via email, SMS, WhatsApp and voice communications, including on behalf of our Customers. These communications may include without limitation marketing and informational communications.
Opt-Out: You may opt out of marketing communications at any time by:
We appreciate your feedback about our Services. You agree that we may use any feedback you provide without restriction or compensation to you.
You may provide input to the Services ("Input"), and receive output from the Services based on the Input ("Output"). Input and Output are collectively "Content."
You are responsible for your Content, including ensuring that it does not violate any applicable law or these Terms. You represent and warrant that you have all rights, licenses, and permissions needed to provide Input to our Services.
As between you and Oli Labs, and to the extent permitted by applicable law:
Oli Labs has a perpetual license to all Input and Output, which we use to improve our Services.
Due to the nature of our Services and artificial intelligence generally, Output may not be unique, and other users may receive similar Output from our Services.
We may use Content to:
When you interact with Oli through a Customer Channel, both we and that customer may use Content in accordance with our respective privacy policies and applicable law.
Artificial intelligence and machine learning are rapidly evolving fields. We are constantly working to improve our Services to make them more accurate, reliable, safe, and beneficial. Given the probabilistic nature of machine learning, use of our Services may, in some situations, result in Output that does not accurately reflect real people, places, or facts.
When you use our Services, you understand and agree:
(a) Output may not always be accurate. You should not rely on Output from our Services as a sole source of truth or factual information, or as a substitute for professional advice.
(b) You must evaluate Output for accuracy and appropriateness for your use case, including using human review as appropriate, before relying on or sharing Output from the Services.
(c) You must not use any Output relating to a person for any purpose that could have a legal or material impact on that person, such as making credit, educational, employment, housing, insurance, legal, medical, or other important decisions about them.
(d) Our Services may provide incomplete, incorrect, or offensive Output that does not represent Oli Labs' views. If Output references any third party products or services, it doesn't mean the third party endorses or is affiliated with Oli Labs.
(e) Oli is an AI assistant, not a human. While we strive to provide helpful and accurate information, Oli cannot replace human judgment, expertise, or professional advice.
We and our affiliates own all rights, title, and interest in and to the Services, including all software, algorithms, models, designs, trademarks, and other intellectual property. You may only use our name and logo in accordance with our Brand Guidelines (if made available).
You are free to stop using our Services at any time. We reserve the right to suspend or terminate your access to our Services if we determine:
If you believe we have suspended or terminated your access to the Services in error, you can file an appeal with us by contacting our support team at support@olilabs.com.
OUR SERVICES ARE PROVIDED "AS IS." EXCEPT TO THE EXTENT PROHIBITED BY LAW, WE AND OUR AFFILIATES AND LICENSORS MAKE NO WARRANTIES (EXPRESS, IMPLIED, STATUTORY OR OTHERWISE) WITH RESPECT TO THE SERVICES, AND DISCLAIM ALL WARRANTIES INCLUDING, BUT NOT LIMITED TO, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, NON-INFRINGEMENT, AND QUIET ENJOYMENT, AND ANY WARRANTIES ARISING OUT OF ANY COURSE OF DEALING OR TRADE USAGE.
WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ACCURATE, ERROR-FREE, OR THAT ANY CONTENT WILL BE SECURE OR NOT LOST OR ALTERED.
YOU ACCEPT AND AGREE THAT ANY USE OF OUTPUT FROM OUR SERVICES IS AT YOUR SOLE RISK AND YOU WILL NOT RELY ON OUTPUT AS A SOLE SOURCE OF TRUTH OR FACTUAL INFORMATION, OR AS A SUBSTITUTE FOR PROFESSIONAL ADVICE.
NEITHER WE NOR ANY OF OUR AFFILIATES OR LICENSORS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, INCLUDING DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, OR DATA OR OTHER LOSSES, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR AGGREGATE LIABILITY UNDER THESE TERMS WILL NOT EXCEED ONE HUNDRED DOLLARS ($100.00). THE LIMITATIONS IN THIS SECTION APPLY ONLY TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
Some countries and states do not allow the disclaimer of certain warranties or the limitation of certain damages, so some or all of the terms above may not apply to you, and you may have additional rights. In that case, these Terms only limit our responsibilities to the maximum extent permissible in your country of residence.
OLI LABS' AFFILIATES, SUPPLIERS, LICENSORS, AND DISTRIBUTORS ARE INTENDED THIRD PARTY BENEFICIARIES OF THIS SECTION.
If you are using our Services for business purposes, to the extent permitted by law, you will indemnify and hold harmless us, our affiliates, and our personnel from and against any costs, losses, liabilities, and expenses (including attorneys' fees) from third party claims arising out of or relating to your use of the Services and Content or any violation of these Terms.
YOU AND OLI LABS AGREE TO THE FOLLOWING MANDATORY ARBITRATION AND CLASS ACTION WAIVER PROVISIONS:
You and Oli Labs agree to resolve any claims arising out of or relating to these Terms or our Services, regardless of when the claim arose, even if it was before these Terms existed (a "Dispute"), through final and binding arbitration.
We would like to understand and try to address your concerns prior to formal legal action. Before either of us files a claim against the other, we both agree to try to resolve the Dispute informally.
You agree to do so by sending us notice at support@olilabs.com with the subject line "Dispute Notice" and including:
We will do so by sending you notice to the email address you provide.
If we are unable to resolve a Dispute within 60 days, either of us has the right to initiate arbitration. We also both agree to attend an individual settlement conference if either party requests one during this time. Any statute of limitations will be tolled during this informal resolution process.
If we are unable to resolve the Dispute, either of us may commence arbitration with National Arbitration and Mediation ("NAM") under its Comprehensive Dispute Resolution Rules and Procedures and/or Supplemental Rules for Mass Arbitration Filings, as applicable (available at www.namadr.com).
Oli Labs will not seek attorneys' fees and costs in arbitration unless the arbitrator determines that your claim is frivolous. The activities described in these Terms involve interstate commerce and the Federal Arbitration Act will govern the interpretation and enforcement of these arbitration terms and any arbitration.
The arbitration will be conducted by videoconference if possible, but if the arbitrator determines a hearing should be conducted in person, the location will be at a location in Miami-Dade county, Florida, as advised by the arbitrator.
The arbitration will be conducted by a sole arbitrator. The arbitrator will be either a retired judge or an attorney licensed to practice law in the State of Florida. The arbitrator will have exclusive authority to resolve any Dispute, except the state or federal courts of Miami-Dade County, Florida have the authority to determine any Dispute about enforceability, validity of the class action waiver, or requests for public injunctive relief.
Any settlement offer amounts will not be disclosed to the arbitrator by either party until after the arbitrator determines the final award, if any. The arbitrator has the authority to grant motions dispositive of all or part of any Dispute.
This section does not require informal dispute resolution or arbitration of the following claims:
YOU AND OLI LABS AGREE THAT DISPUTES MUST BE BROUGHT ON AN INDIVIDUAL BASIS ONLY, AND MAY NOT BE BROUGHT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING.
Class arbitrations, class actions, and representative actions are prohibited. Only individual relief is available. The parties agree to sever and litigate in court any request for public injunctive relief after completing arbitration for the underlying claim and all other claims. This does not prevent either party from participating in a class-wide settlement.
YOU AND OLI LABS KNOWINGLY AND IRREVOCABLY WAIVE ANY RIGHT TO TRIAL BY JURY IN ANY ACTION, PROCEEDING, OR COUNTERCLAIM.
If 25 or more claimants represented by the same or similar counsel file demands for arbitration raising substantially similar Disputes within 90 days of each other, then you and Oli Labs agree that NAM will administer them in batches of up to 50 claimants each ("Batch"), unless there are fewer than 50 claimants in total or after batching, which will comprise a single Batch.
NAM will administer each Batch as a single consolidated arbitration with one arbitrator, one set of arbitration fees, and one hearing held by videoconference or in a location decided by the arbitrator for each Batch. If any part of this section is found to be invalid or unenforceable as to a particular claimant or Batch, it will be severed and arbitrated in individual proceedings.
If any part of these arbitration terms is found to be illegal or unenforceable, the remainder will remain in effect, except that if a finding of partial illegality or unenforceability would allow class arbitration, class action, or representative action, this entire dispute resolution section will be unenforceable in its entirety.
If you believe that your intellectual property rights have been infringed, please email us at copyright@olilabs.com with the following information:
We may delete or disable content that we believe violates these Terms or is alleged to be infringing.
You may not assign or transfer any rights or obligations under these Terms and any attempt to do so will be void. We may assign our rights or obligations under these Terms to any affiliate, subsidiary, or successor in interest of any business associated with our Services.
We are continuously working to develop and improve our Services. We may update these Terms or our Services accordingly from time to time. For example, we may make changes due to:
Any changes to these Terms will be effective as soon as we post them on our website. The "Effective" date at the top of these Terms indicates when they were last updated. If you do not agree to the changes, you must stop using our Services.
Our failure to enforce a provision is not a waiver of our right to do so later. Except as provided in the dispute resolution section above, if any portion of these Terms is determined to be invalid or unenforceable, that portion will be enforced to the maximum extent permissible and it will not affect the enforceability of any other terms.
You must comply with all applicable trade laws, including sanctions and export control laws. Our Services may not be used in or for the benefit of, or exported or re-exported to:
Our Services may not be used for any end use prohibited by applicable trade laws, and your Input may not include material or information that requires a government license for release or export.
These Terms, together with our Privacy Policy and any other policies referenced herein, contain the entire agreement between you and Oli Labs regarding the Services and supersede any prior or contemporaneous agreements between you and Oli Labs.
Florida law will govern these Terms except for its conflicts of laws principles. Except as provided in the dispute resolution section above, all claims arising out of or relating to these Terms will be brought exclusively in the federal or state courts of Miami-Dade County, Florida.
If you have questions about these Terms or our Services, please contact us:
Oli Labs, Inc.
Email: support@olilabs.com
Address: 28 W Flagler St, Ste. 300B #254, Miami, Florida 33130
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these End User Terms of Use.
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